Your privacy matters to us. This Policy explains exactly what personal data stake8 collects, how it is used, how long it is retained, and the rights you hold over your own information as a player on our platform.
stake8 ("we", "us", "our", "the Platform") is committed to protecting the personal data of all individuals who interact with our platform. This Privacy Policy sets out, in clear and transparent terms, the categories of personal data we collect, the purposes for which that data is processed, the third parties with whom it may be shared, and the rights available to you in relation to your personal information.
This Policy applies in full to all registered users, visitors, and prospective players accessing the stake8 platform from Indonesia and any other jurisdiction where stake8 operates. It should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy.
By registering an account on stake8 or by continuing to use the platform after this Policy's effective date, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any provision of this Policy, you must immediately cease using the platform and contact our support team to close your account.
| Term | Meaning in This Policy |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, device identifiers, IP address, and financial account details. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, or deletion. |
| "Data Controller" | stake8 — the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of stake8 under a contractual data-processing agreement. |
| "User" / "You" | Any individual who accesses, registers on, or uses the stake8 platform in any capacity. |
| "Sensitive Data" | A special category of personal data requiring heightened protection, including financial account details, identity document numbers, and health-related information (relevant only in the context of responsible gaming self-exclusion applications). |
| "Cookies" | Small text files placed on your device by the stake8 platform or its technology partners for the purposes of session management, analytics, and personalization. |
stake8 collects personal data across several categories depending on your interaction with the platform. The following table details the categories, specific data points, and the primary reason each is collected:
| Category | Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport) | Account registration, KYC verification, age & eligibility confirmation |
| Contact Data | Email address, mobile phone number, residential address, city, province | Account communications, support, promotional notifications (with consent) |
| Financial Data | Bank account name & number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit/withdrawal transaction history | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, cookies and tracking pixels | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, games played, bet history, session duration, click patterns | Platform improvement, responsible gaming monitoring, personalization |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service quality, dispute resolution, compliance records |
| KYC Documents | Scanned or photographed copies of government-issued ID, proof of address documents, payment method verification screenshots | Identity verification, AML/KYC compliance, fraud prevention |
stake8 collects personal data through the following channels:
stake8 processes your personal data for the following specific, documented purposes:
Every processing activity carried out by stake8 rests on one of the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation, payment processing, KYC verification, bet placement, withdrawal handling — all necessary to perform the contract between you and stake8. |
| Legal Obligation | AML screening, identity verification, record-keeping for regulatory compliance, responding to lawful authority requests. |
| Legitimate Interests | Fraud detection, platform security, analytics for service improvement, responsible gaming monitoring — where our legitimate interests do not override your fundamental rights and freedoms. |
| Consent | Marketing communications, optional cookies (analytics, advertising), collection of optional profile data — where you have provided explicit, freely given, informed consent that may be withdrawn at any time. |
stake8 does not sell your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties, strictly to the extent necessary for the purposes stated:
All data processors are bound by strict data processing agreements that require them to process data only on our documented instructions, maintain appropriate security measures, and comply with applicable data protection laws.
stake8 may disclose personal data to law enforcement agencies, financial regulators, tax authorities, or courts where required by law, by court order, or where necessary to protect our rights, property, or the safety of users.
In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. You will be notified via email and prominent platform notice before any such transfer takes effect.
stake8's servers and certain service providers may be located outside Indonesia. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
By using stake8, you acknowledge and consent to the transfer of your personal data to countries where data protection laws may differ from those in Indonesia, subject to the safeguards described above.
stake8 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Identity & Contact Data | Duration of account activity + 7 years after account closure (to meet AML compliance obligations) |
| Financial & Transaction Data | 7 years from the date of transaction (regulatory requirement) |
| KYC Documents | 7 years after account closure (AML/KYC legal obligation) |
| Usage & Technical Data | 24 months from last session, or until account closure, whichever is sooner |
| Communications Records | 3 years from the date of last communication (for dispute resolution and quality monitoring) |
| Marketing Consent Records | Until consent is withdrawn + 12 months (for evidence of lawful processing) |
After the applicable retention period expires, personal data is securely and permanently deleted from our systems. Anonymized data that cannot identify you personally may be retained indefinitely for statistical and platform-improvement purposes.
As a data subject, you hold the following rights in relation to your personal data processed by stake8:
Request a copy of the personal data we hold about you and receive information on how it is processed.
Correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling legal reason for its continued processing.
Request that we suspend processing of your personal data in certain circumstances.
Receive your personal data in a structured, machine-readable format and transmit it to another controller.
Object to processing based on legitimate interests or for direct marketing purposes at any time.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text — not a clickable link) with "Data Subject Request" in the subject line. We will respond within 30 days of receipt. You may also lodge a complaint with a supervisory data protection authority if you believe your rights have been violated.
stake8 uses cookies and similar technologies to enhance platform functionality, analyze usage, and deliver personalized experiences. The following table describes the types of cookies we use:
You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality. stake8 respects "Do Not Track" signals where technically feasible.
stake8 is an adults-only platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. All users must confirm they are 21 or older during registration and provide proof of age during KYC verification.
If we discover that an account has been registered by a person under 21, we will immediately close the account, forfeit all balances, and permanently delete all associated personal data. Parents or guardians who believe their child has registered on stake8 should contact our support team immediately.
stake8 employs industry-standard technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:
While no system is 100% secure, stake8 continuously monitors and updates security practices to maintain the highest protection standards achievable.
The stake8 platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to stake8. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
stake8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. Material changes will be communicated via prominent notice on the platform and by email to registered users at least 30 days before the new policy takes effect.
The "Last Updated" date at the top of this page indicates the effective date of the current version. Continued use of the platform after the effective date constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must cease using the platform and request account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, please contact us:
Our Data Protection Officer will respond to all inquiries within 30 calendar days. For urgent security matters, please mark your message "Urgent — Data Breach" or "Urgent — Unauthorized Access."
Data Protection Principles
These principles guide every data processing decision we make at stake8.
Every session, every transaction, every data exchange is protected by bank-grade encryption. Your personal data is never transmitted in plain text.
We collect only what is necessary to provide our services and comply with legal obligations. No unnecessary tracking, no intrusive profiling.
Your data is accessible only to authorized personnel on a need-to-know basis. All staff undergo mandatory data protection training.
We retain data only as long as necessary for service provision or legal compliance. After that, it is securely and permanently deleted.
You have the right to access, correct, delete, or port your data at any time. We honor all legitimate data subject requests within 30 days.
We never sell your personal data to third parties for their marketing purposes. Your data stays within the stake8 ecosystem, protected and private.
Our support team is available 24/7 to answer privacy questions or help you exercise your data protection rights. You can also read our Terms, FAQ, or Responsible Gaming Policy for more information.